A local expert from Citizen’s Advice provides timely tips on consumer issues.
Q: ‘Damp and mould has built up in our home over the winter. I’ve been chasing our letting agency but nothing has happened and I’m worried about how this might affect our health. Our tenancy agreement isn’t up for six months, what can I do?’
A: Mould is a fungus that grows anywhere that warm damp air hits a cold surface, such as window frames. There is information on our website which will help you work out what type of damp you have, who is responsible and what you can do about it. You should also take a look at your tenancy agreement for specific mentions of repairs and damp.
You’ve definitely done the right thing by reporting the issue to your letting agency. It’s not always easy to work out the cause of damp and mould. Your landlord might well suggest that something you’re doing is contributing to it: but your landlord will be responsible if it’s being caused by structural problems or disrepair such as a leaking roof or bad insulation. Your landlord is also responsible for fixing a damp problem if it’s making your home unsafe to live in or if it’s affecting the health of anyone living in the property.
Condensation can contribute to damp and mould. One of the best ways to prevent condensation is to keep homes well-heated and well ventilated. If you’re finding it hard to insulate and heat your home, check our website to see if you’re eligible for support.
To make sure you’re not contributing to a damp problem, it’s best to avoid drying clothes on heaters, blocking air vents, or using portable gas heaters. However, showering, cooking, and laundry are things everyone expects to be able to do in their homes. If the property can’t be heated and ventilated adequately to cope with daily living activities, then it’s the property that’s the problem..
If your landlord is responsible for the damp in your home, but doesn’t do anything about it, there are steps you can take, like reporting them to the local authority. As a last resort, you might decide you just want to leave the property but getting out of a tenancy agreement early can be difficult.
If you’re feeling stuck, speak to your local Citizens Advice or call our Advice line on 0800 144 8848
Sponsored by Wessex Internet
